Live It Water Activities de C.V., located at Hotel Princess, Carretera Federal Cancún-Tulum Km 51.5, Riviera Maya, Quintana Roo, Mexico, is responsible for the use and protection of your personal data in accordance with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).
1. Data we collect
We collect the following personal data when you book an activity or contact us:
- Full name
- Email address
- Phone number
- Billing information (when you request an invoice)
- Payment information (securely processed through Stripe Payments; we do not store card numbers on our servers)
2. Purposes of processing
- Process your booking and issue confirmation
- Communicate with you about your scheduled activity
- Issue tax receipts when requested
- Handle complaints, suggestions and refunds
- Send you relevant information about your booking (weather changes, arrival instructions, etc.)
3. Data transfer
Your data may be shared with:
- Stripe, Inc. — to process card payments
- Hotel Princess Riviera Maya — only when the activity takes place on its premises
- Tax or judicial authorities — when required by law
We do not sell, rent or trade your personal data with third parties for marketing purposes.
4. Your ARCO rights
You have the right to Access, Rectify, Cancel or Object (ARCO) to the processing of your personal data. To exercise these rights, send a request to hola@liveitrivieramaya.com stating:
- Your full name
- The ARCO right you wish to exercise
- A valid official ID to verify your identity
We will respond within 20 business days of receipt.
5. Cookies and similar technologies
This website uses technical cookies necessary for the online store to function (shopping cart, user session) and analytics cookies to improve the experience. You can disable cookies from your browser settings.
6. Changes to this Privacy Notice
We reserve the right to modify this Privacy Notice. The current version will always be available on this page, with the last-updated date shown at the bottom.
Contact
Live It Water Activities de C.V.
Hotel Princess, Riviera Maya, Quintana Roo
Phone: +52 984 202 1375
Email: hola@liveitrivieramaya.com
Last updated: June 2026